Mozilla Firefox Errors: Unable to Connect, Server not found and other issues

I’ve had several of my clients run into this Mozilla Firefox security issue recently and it has not been an easy one to resolve. However, with some research and trying a combination of things, I have resolved this for them now. Here’s how I did it.

Here are some of the ways that these issues presented .

  • Many secure websites will not load
    • When Firefox connects to a secure website (the URL begins with “https://”), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot be validated or if the encryption is not strong enough, Firefox will stop the connection to the website and instead show an error page stating “Your connection is not secure”.
  • The certificate is not trusted because the issuer certificate is unknown.
    • The certificate is not trusted because the issuer certificate is unknown.
      The server might not be sending the appropriate intermediate certificates.
      An additional root certificate may need to be imported.
      Error code: SEC_ERROR_UNKNOWN_ISSUER
  • Youtube Videos won’t play: “An error occurred. Please try again later.
  • Any HTTPS sites don’t load completely – missing images and style.
  • Uninstalling Firefox and re-installing it does not resolve the errors.
  • Uninstalling Java, mad it impossible to re-install Java on the machine.

What worked to resolve the above browser related issues.

Both clients were running Eset Nod32 anti-virus, not sure if it was a key issue that this particular anti-virus was involved, but any anti-virus could be the issue. Further, each PC had Adobe Air, Adobe Flash and Java installed.

I backed up their files just to be sure that nothing would happen to their data when I began to make changes to their computer.

I deleted their “Temp” files. Open up Windows Explorer and in the address bar type ”  %temp% ” . This will take you to the Temp folder for this machine. Click on folder, then click CTL + A to select all files and click delete. Some files may not be able to be deleted and you may be presented with a prompt to “Skip” deleting these files. That is fine – you can skip deleting those that are actively being use by the system.

Next, go to the “Control Panel” and “add/remove software”. Located Adobe Air, Adobe Flash, Mozilla Firefox and Java and uninstall them all.

This may require a restart of the machine.

Go back into “add/remove software” and uninstall your anti-virus program. Make sure before you do so that you have the license number and software to re-install it.

This may require a restart of the machine.

Once the computer has restarted, open up Internet Explorer or Google Chrome to download the latest version of Mozilla Firefox. Here’s a link to download Firefox for you.

Test to see if you can load Google’s home page https://www.google.com or visit Youtube https://www.youtube.com and play a video without issue. If you can, then you have resolved your issue.

Don’t visit many websites until you re-install your anti-virus. If you can visit Google’s home page (which is HTTPS) and play videos on Youtube, then you have most likely resolved your issue.

Next, re-install the other applications that you uninstalled from your system like Adobe Flash, Adobe Air, and the latest version of Java if you need to.

Test your browser again.

If everything is still working, you now re-install your anti-virus software.

Hope this works for you as well as it did for me.

 

 

What I Learned with my new DroidX phone

First of all, the instructions that you receive are terrible. This was not my first smart phone, but boy, there were moments I thought it sure felt like it was!

Some things I learned during this process I thought I would pass along in case you’ve been struggling or are attempting to help someone else.

1. Don’t activate your new phone if you need to get information off of your old phone.

My old phone was a Blackberry Storm. I liked the phone – and had it for 2 years without much problem, and it was fairly easy to download the Blackberry destop program and be able to ‘see’ my data on the SD Card. So I would regularly connect it to my computer and copy off my photos and videos and back up my database just in case.

When it came time to migrate my information from the BB world to the Droid, I found it was not that straight forward. Surprise.

Since I purchased my phone online through Verizon’s website, I did not necessarily want to go to a local store for help, I heard rumors that they charge you to migrate your data over if you didn’t purchase it directly with them. (Not sure this is accurate, but you should call before having them help you)

Researching my options on line proved to be troublesome, time consuming and frustrating to say the least. There really was not one place that answered all of my issues and I had alot of them.

I backed up my BB Storm and started the process.

Since I recently got a new main PC running Win7, my issues of connecting my new DroidX to my computer sent up. It was not natively recognizing my device. Bummer

2. Make sure that you use the Verizon Backup Assistant

On your current ‘old’ phone, make sure that you download and install the Verizon Backup Assistant. Use it to back up your address book and whatever else that it will allow you to back up.

https://wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp

3. Consider using Google Sync to back up your address book

I was using Google’s Sync on my Blackberry Storm to sync my Outlook address and Calendar with my Blackberry phone. You can consider using this on your new DroidX, but I found it to be not as easy to set up. I had to use the Verizon Backup Assistant to get my contacts to my new DroidX.

Since then, I’ve had problems with the DroidX trying to sync my contacts with my Twitter and Facebook accounts and really, it has made quite a mess that I”m still trying to sort out. Be VERY careful when you click yes to synch’g on your new DroidX. It can get ugly really quickly.

4. Download the appropriate USB drivers from the Motorola site so you can connect your DroidX to Win7

Visit the USB And PC Charging Drivers page from Motorola

I finally found a thread that pointed me to the right page to get the proper 64bit drivers so that I can connect my DroidX to my new Win7 machine. Once I did that, I was then able to see the phone as another mapped drive and I could drag and drop the images that I wanted to copy back on to my new phone.

5. How to Activate my new DroidX on Verizon

I realized my new phone did not have a card in it like my Blackberry Storm did so I was stumped for a bit. How do I get the new phone to be recognized on Verizon’s network. Well, again after much searching, I found a thread that told me the only way to do that was to log into my Verizonwireless.com site and right there under the “account overview” page on the right hand side of the screen under “I WANT TO” was the link to “activate a device”.  Phew…

Now with that done, I was all set. Finally hooked up, and now I could download the Verizon Backup Assistant and bring my addresses down to the device.

WHAT DID NOT WORK FOR ME:

There were several suggestions I tried and several different pieces of software too, so I thought I’d save you even more time with this little exercise so you can get some sleep.

1. Don’t use http://miqlive.com/ – this did not do what it promised and was taking too long. I wasted a significant amount of time on this application. Once you have your phone set up, then go back in and see if you want to use this system. The faster method was the Verizon Backup Assistant and the USB connection to my Win7 machine.

2. Don’t use the Verizon V Cast Media Manager – it does not work with Win7. <great…>

WHAT DID WORK FOR ME:

Applications to download that I found useful:

1.Backup Assistant

2. Barcode Scanner

3. Bic Concert Lighter (don’t we all need one of these so we don’t burn our fingers anymore!)

4. Drinks Recipes

5. FM Radio (can’t remember if that was preloaded)

6. Foursquare (for those who use it)

7. Google’s Gmail Application

8. Google Search (can’t remember if that was preloaded)

9. Google’s Sky Map (definitely an app to get)

10. Gowalla (for those who use it)

11. Justin.TV (fabulous) especially now that we can watch Flash on our DROIDS!!!

12. Kayak (finding the best airfares)

13. Kindle from Amazon

14. Opera Mini (Very Very fast, ’cause it’s a proxy based browser…not running on your phone… Thank you @mollydotcom for your wise wisdom sharing recently) I’m telling everyone about this.

15. Pandora (absolutely the best music finder/player)

16. Pogoplug (if you don’t know what this is, you should check it out-great device to make your data accessible remotely by creating your own cloud environment)

17. Seesmic (a really nice Twitter app)

18. Google’s Shopper – ties into the Barcode Scanner above

19. Skype Mobile

20. StopWatch & Timer ( great app if you need to be reminded about something in a few minutes… or time an event)

<break> I really have 20+ apps installed and ROOM for more….why yes I do, it’s a DROIDX </break>

21. Google’s Talk

22.TV.Com

23. Twitter

24. Google’s Voice

25. Youtube (can’t remember if that came preloaded)

26. Dropbox (a great way to share files between computers or friends by creating a shared folder, get 2gb free)

There you have it. Hope you found it useful.

Thunderbird Error: Negative Vibes from Hotmail

If you have received this error, it can be fixed. You may have to update your ‘add-on’ extension for Webmail and for Hotmail.

You can do this by clicking on “Tools -> “add-ons”

Click the button, “Find Updates”. Then select the Webmail -Hotmail extension and click “Options”. In the options dialog box, there will be three tabs. The first tab “mode”, will show you three options. Choose “WebDav”.

I personally have had to switch this from “hotmail Live” and back to “WebDav” because I continue to get the Negative Vibes error.

If you are still having problems, you could start from scratch and uninstall all Webmail add-ons, download the most recent ones and re-install them to Thunderbird. But knowing about your Options – “Mode” should be sufficient to get you working again.

Some web sites that you will find on this subject will tell you to choose the “Hotmail Live” option, which I have done as well, but just know, that if and when you get the error again, you’ll need to choose a different mode for it to start working again.

Under the “Pop” option tab, I chose “mark emails as read on server” and “download unread emails only”.

Under the Domains button, I have removed all of the domains with the exception of hotmail.com, live.com, and msn.com.

One more thing for you to do, and that is, to change the Account Settings for the Hotmail account in Thunderbird so that you ‘leave messages on the server’.

What this will do is leave a copy on the hotmail.com website, and allow you to save a copy locally on your computer in your Thunderbird email program. This works well if you have more than one computer and you want TB on all of them, grabbing copies of your hotmail.com emails. Also – if you have a problem with TB for some reason, you can still get to the web version and view an email remotely when you’re away from home.

To set this up – open up Thunderbird, go to “Tools -> account settings”. When the new dialog box opens up, highlight proper hotmail account, click on “Server Settings” and then you will see in the window details on the right, an option for “Leave messages on server”. Check that box. If you want to set a time for how long they are left out there, then choose the next box, and put in a number. I usually put in 14 – 21 days, so if I’m on vacation, they’ll still be out there.

Get Blog This Plugin Working With Firefox 2.0 by JohnnyCoder

The Windows Live Writer Blog This extension for Firefox isn’t currently compatible with Firefox 2.0. However, it is possible to get the two to work together if you are willing to manually edit Firefox’s version checking feature.

Get Blog This Plugin Working With Firefox 2.0 by JohnnyCoder

Netvibes

Netvibes

http://www.netvibes.com/

This is your personalized page, you can now modify everything: move modules, add new RSS/ATOM feeds, change the parameters for each module, etc. Your modifications are saved in real-time and you’ll find your page when you get back on Netvibes.com. If you want to be able to access your page from any computer, you can sign in (at the top right) with your email and a password.

The content is available from the “add content” button at the top left of this page.

Feel free to check the Netvibes blog to stay tuned about new features on the site.

What is Netvibes?

Netvibes is about having web the way you want it. Exactly the way you want it. Delivered to you.

Ever wish you could get your all of your favorite websites, blogs, news, weather, maps, address books, to do lists, email accounts, social networks, radio stations, search engines, instant messengers, video and photo networks – all of your favorite things in one place and share them with your friends? We did too.

Netvibes:

  • Helps you manage your digital life and share it with your friends
  • Brings all your favorite MySpace, Digg, YouTube, Gmail, Flickr, eBay, del.icio.us accounts – you name it (no, really, you can rename our entire site) – together on your own personal Netvibes page
  • Share with your friends or colleague your favorite modules
  • 100% customizable – no ads, no logos, no corporate control